Shipping methods

All orders placed on our MENA site will be fulfilled from our warehouse in Dubai. Orders are usually dispatched within 1-2 business days, Monday to Friday. We are not able to ship to APO/FPO/DPO addresses.

Your shipping time will depend on which shipping method you have selected for your order [and where you are located], and is stated from the date your order is dispatched.

Standard Shipping - FREE

Dubai – 1-2 business days
Saudi & Bahrain – 6-8 business days
Kuwait & Oman – 4-6 business days

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us. Please allow extra delivery time for orders placed during busy periods. Unfortunately we are unable to deliver to PO boxes. Please use an alternative shipping address when placing your order.


You'll receive a confirmation of your shipping method and tracking information (where available) via email once your order has been dispatched.

Customs and Duties

Trtl will ship with duties and taxes paid (DDP) from our fulfilment centre in Dubai to the United Arab Emirates.

For Kuwait and KSA, import duties and taxes will be charged to customers. Once the parcel has reached the destination country, duties and taxes must be paid by the recipient to receive the shipment.

If you have any questions related to customs charges, please contact the carrier or your local customs authority.

Missing order

If your order hasn’t arrived with you as expected please:

  • Check your delivery address was entered correctly - contact us if there are any errors. 
  • Check the delivery timeframe - if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
  • Check with your neighbours to confirm whether they have accepted your parcel for you.

If you have completed these steps and you have still not received your order, please get in touch via our contact form and we will be delighted to assist.